MACmobile is a provider of purpose-built and adaptable end-to-end cloud-based FMCG value chain solutions and platforms. With over 15 years of experience, 2 regional offices, hundreds of installations across Africa, MACmobile enables its customers to seamlessly adopt new technologies, automate their supply chain and provide order-to-invoice generation. MACmobile collaborates closely with its customers and business partners in 7 countries to accelerate their business performance.
Job description
The in-country IT systems trainer responsible for training and deploying a MACmobile software. Added responsibility of providing some pre-sales and technical support.
- Training of users on both web and mobile platforms
- Imparting knowledge to fellow-trainers
- Basic set up and configuration of computer equipment hardware and/or software. Such as links, video tutorials, manuals.
- Telephonic support recording (Skype/Jira) and follow-up
- Administration
REQUIREMENTS
Customer Communication
- Maintaining constant communication and a positive relationship with existing clients.
- The key objective of this KPI is to ensure that you are always aware of any and all issues/requirements/challenges experienced by the client.
- To ensure being proactive instead of reactive
System Usage Review (Daily)
- Evaluating system compliance through the weekly and daily report
- Picking up on trends so you can better advise clients.
System Demo
- Keep up to date with the system and its processes for each client in every country deployed.
- Always Ready to Demo the system for any and all new clients if required.
System Training
- Provide process inspired training
- Develop new scenarios to enhance training methods
System support (Daily)
- Manage JIRA support systems
- Ensure JIRA system compliance
- Provide weekly update reports on relevant issues logged and resolved
- Ensure JIRA system guidelines are met by the support team
Scrum/Module updates and Participation
- Keep up to date with JIRA and Scrum board
- Request updates on overdue tasks and future development
Manuals/Training Materials Creation and Maintenance
- Ensure manuals are always up to date
Director/Management Reports (Weekly)
- Update Management/Unit Lead of work done during the week
- Standardize feedback reports.
Human Dimensions
- Timekeeping
- Attention to detail
- Time utilization
- Honesty and Integrity
- Adaptability
- Sensitivity
- Team Work
- Energy/Attitude
- Personal Hygiene and dress
- Communication
- Team Player
- Customer relationships
- Customer satisfaction
- Personal management
Qualifications
- A degree within ICT is mandatory
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The post Software Trainer & Support at MACmobile is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
