Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high-quality waterless sanitation facilities – called Fresh Life Toilets. We provide critical support services – such as access to finance, business analytics, training, and marketing. We collect the waste regularly and safely remove it from the community. We convert the waste into valuable end products, such as organic fertilizer, insect-based animal feed, and renewable energy. Finally, we sell the end products to Kenyan farms under the brand name Farm Star.
1. Supervisor – Logistics
Key Duties and Responsibilities
- Perform assigned tasks as per work instructions and prepare work tools and materials
- Maintain safe and healthy work environment by following set safety standards and procedures
- Actively convene and participate in meetings with your team to resolve work challenges
- Implement and test out hypothesis and corrective actions to improve performance as assigned by your supervisor
- Troubleshoot problems the trucks may face and carry out minor repairs, if required, in conjunction with the Maintenance team
- Be readily available to your team members to give instructions and promptly escalate problems that require guidance to your supervisor
- Collect and file all timesheets, work tickets and documents of your team
- Track the performance against the daily plans in relation to volumes, turnaround times and client site cleanliness
- Suggest ideas and participate in operations analysis to identify areas of improvement to reduce cost and increase efficiency
- Collaborate with the procurement team to ensure availability of consumables/materials for your team at all times
- Collaborate with the sorting team to resolve any arising issues
- Work proactively with the Maintenance and CI team in order to ensure that the trucks are always in good condition for work and resolve breakdowns
- Report any complaints or concerns raised by existing customers
- Adhere to shift schedules and standard work plans to the full satisfaction of your supervisor
- Participate in new improvements initiatives as assigned by the supervisor
- Actively suggest route changes to your supervisor if it will increase the efficiency of collections and truck performance
- Use and handle assigned company assets as per set policy
- Build a positive working environment for your team
- Develop a culture of open sharing of mistakes and corrective actions within your team
Skills, Qualifications & Experience
- Certificate or diploma in mechanics, electrical engineering, logistics or a related field
- At least 3 years’ experience as a Logistics Supervisor in a busy environment
- Experience in motor vehicle maintenance will be an added advantage
- Be an excellent team player/collaborator with excellent communication skills
- Have demonstrated ability to act decisively and resolve problems
- Experience in leading teams in the logistics sector
Required documents
- NHIF
- NSSF
- KRA PIN
- Police Clearance Certificate
- Academic Transcripts and Academic Certificates
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2. Assistant
Key Duties and Responsibilities
- Be the contact person for all clients, escalate any client complaints that arise, propose solutions and follow up to ensure they are resolved within 24hrs
- Actively seek feedback from internal/external stakeholders in order to plan, implement and sustain customer satisfaction projects both internally and externally
- Actively seek feedback and collect data from both internal/external stakeholders in order to plan, implement and sustain client value addition projects
- Collect sufficient information from engagements with prospects/leads to calculate the cost of the problem in order to come up with sales proposals
- Monitor patterns and trends in customer related issues that come up from time to time and identify lasting solutions to resolve them
- Maintain a CSat scorecard for all clients with indicative metrics month on month
- Reduce cost of service by tracking percentage decrease of net cost to client month on month.
- Manage environmental footprint by initiating projects to reduce percent of waste landfilled, increase percent recycled vs total waste collected.
- Increase internal understanding of the clients by accurately forecasting organic vs inorganic waste generated.
Key Result Areas
- Ensure 100% of all issues are tracked daily on Issue Tracker
- Ensure 90% of all issues raised are resolved within 24hrs
- Ensure 100% daily collections, monthly invoicing and reporting
- Ensure a decrease of net cost to client month on month
- Track and forecast accurately all operational metrics affecting Customer Success
- Maintain and run projects to improve and sustain CSat scoring criteria for all clients
- Ensure a reduction of landfilled waste to below 30%
- Ensure volume recycled is increased to over 60%
- Ensure volume dumped is reduced to below 10%
Skills, Qualifications & Experience
- A bachelor degree holder in business administration(sales/marketing majors) or environmental science/studies
- Good MS office skills with particular Excel
- Good interpersonal skills
- Highly developed communication skills
- Work under minimal supervision
- Past experience in customer relations/service/sales will be an added advantage
Required documents
- Valid Driving Licence
- NHIF
- NSSF
- KRA PIN
- Police Clearance Certificate
- Academic Transcripts and Academic Certificates
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