Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Job Purpose
Risk Management and Governance:
This is an internal supervisory function which drives the governance, framework, oversight and monitoring of the control environment across the Bank Client Experience and shared services (Operations) functions. The holder will work in partnership with all the CESS operations production departments to mitigate risk in transactions and the underlying processes.
The focus will be to mitigate operational risk through control monitoring, incidence management, adhoc reviews and procedure assurance activities. The role holder will need to develop strategic relationships in order to establish and mainatain a robust assurance mechanism.
Key Responsibilities/Accountabilities
Control Execution and Monitoring
Providing an independent assurance on the effectiveness of controls across the business by executing control assurance assessments, within the agreed timeframes, providing assurance on the adequacy and effectiveness of controls.
Proactively identifying and assessing operational and compliance risks to ensure that internal controls are maintained at acceptable levels across the business.
Control Framework
• Track and Monitor Key Control Indicator performance.
• Assist and support management in doing Risk and Control Self-assessment (RCSA).
• Challenge and validate RCSA, and agree with Management
• Track and monitor RCSA & KRI action plans and amendments thereto.
• Monitor Key Risk Indicators (KRIs) and take corrective action where necessary.
• Undertake control reviews
• Track, monitor and report on overdue action plans.
• Ensure that levels and limits of authority are implemented and controlled
• Maintains robust reporting mechanisms for key control performance indicators, exceptions, trends and operational incidents
Loss Control
• Identify changes in the pattern of losses and analyse trends affecting the CE&SS and take the necessary steps to prevent a recurrence.
• Report material incidents to Management.
• Provide coaching and training using trends/gaps identified as a base.
• Conduct root cause analysis and where necessary implement process changes where control breakdowns are evident.
• Monitor Teller and ATM differences.
Audit and Investigations
Support the business to facilitate Satisfactory audit ratings and track to closure all action plans arising from risk assessments, operational risk reviews, internal and external audits and regulatory inspections to improve the control environment relating to assigned area.
Monitor that tracking of remedial actions from internal audits, regulatory reviews, IFR investigations and other assurance reviews and ISO audits is undertaken as agreed with the business units. This will involve validation of implemented interventions prior to closure of the issues.
Perform trend analysis on fraud incidents.
Track and collate remedial actions
Implement any actions or processes changes required as a result of any investigations.
Business Resilience
• Ensure BR documentation is current.
• Ensure BR exercises and tests are undertaken as required.
• Sign off and track BR actions from simulations, exercises and tests executed.
Policy and Process Oversight
• Monitor and review policy revisions and updates as and when they fall due.
• Identify inadequate processes and controls and provide affected Units with the irregularities to facilitate the modification of processes where required.
• Review new and amended processes to ensure robustness of controls embedded within them and sign off/approve the procedures as required
Training and Awareness
Coach, support and deliver and implement the control framework across the business
Control Reporting
Maintains robust reporting mechanisms for key control performance indicators, exceptions, trends and operational incidents to CESS Management and the necessary Governance forums.
Compliance
Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.
Preferred Qualification and Experience
First degree in Finance and Accounting
Audit and Risk qualifications would be an added advantage
Knowledge/Technical Skills/Expertise
Atleast 5 years work experience
Audit or Risk Experience.
Work Experience in Global Markets – Foreign Exchange products and/or Investor/Custodial Services and/or Trade Services and/or Investment Banking support will be an added advantage
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