Role Purpose
Manager – Performance Management is responsible to implement an efficient, fair and transparent Performance Management System in their business cluster to promote an agile and high performance culture.
Roles & Responsibilities:
- Develop and update the annual appraisal process and guidelines and manage the appraisal process across functions and campuses.
- Handle the performance management cycle process from start to end and monitor timely and accurate completion of the appraisals (e.g. forms and templates, communications).
- Work with internal stakeholders across their business cluster through to embed a culture of continuous feedback on employee performance.
- Provide support to line managers in applying the Performance Management System should they face challenges with the implementation.
- Develop tools and support material to help employees and their line managers in their appraisal process.
- Collect and analyse performance appraisal results across functions and campuses.
- Create the annual appraisal calendar, manage the communication with employees and ensure that each activity in the appraisal process is executed within the specified timeframe and as per defined guidelines.
- Coordinate with the Human Resources Division for the implementation of consequences related to performance evaluation results
- Resolve problems related to appraisals, such as employee requests for re-evaluation, and ensure that these issues are handled in a fair, professional, transparent and equitable way.
- Provide professional development support and perform periodic performance reviews for direct reports based on KRA’s Performance Management System.
- Coach and mentor subordinates on a regular basis.
- Coordinate preparation of monthly, quarterly and annual reports to each Line Manager on attainment of goals, PIP and development plans.
Education;
- University Degree in Human Resource Management or related field
- Post Graduate Diploma in Human Resource Management
- Qualifications in HR or business analytics will be desirable
- Membership to a relevant professional body.
- Minimum five (5) years’ experience in HR generalist role and two (2) at First-Level Management.
- Experience of Performance Management in a progressive organization is desirable.
Experience, Knowledge, Skills & Abilities:
- Strong research, communication, presentation, analytical and problem solving skills
- Knowledge of HRMIS Systems especially performance management system
- Understanding of business metric performance and target setting
- Communication and the ability to get along with people
- Working knowledge of performance metric analysis
- Working knowledge of performance management processes and procedures
- Excellent organizational skills to handle multiple tasks in a fast paced environment, as well as tight deadlines
- Good understanding of business metric performance and target setting.
- Strong understanding of, and practical experience of using different data tools to transform and analyse different data sets
- Champion the discovery and sharing analytical insight with stakeholders with various levels of analytical expertise and at all levels of seniority
- Willingness to work in an agile environment while adapting agile work principles.
Competencies required for this role
- Leadership skills
- Decision making skills
- Planning and organizing skills
- Communication skills
- Analytical skills
- Problem solving skills
- Interpersonal relations skills
- Report writing skills
- Customer orientation
- Technological awareness
- Innovation and creativity
- Making effective decisions
- Seeing the big picture
- Delivering at pace
- Building capability for all
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