UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person’s potential is fulfilled. UNFPA expands the possibilities for women and young people to lead healthy and productive lives. Since UNFPA started working in 1969, the number – and rate – of women dying from complications of pregnancy or childbirth has been halved. Families are smaller and healthier. Young people are more connected and empowered than ever before. Too many left behind But too many are still left behind. Nearly a billion people remain mired in extreme poverty. Sexual and reproductive health problems are a leading cause of death and disability for women in the developing world. Young people bear the highest risks of HIV infection and unintended pregnancy.
Duties and Responsibilities
- Handle all enquiries through the phone, email, online chats, letters and physical visits by members and potential members.
- Register new members, process all the required documentation and input the information into the Sacco System
- Direct all queries to the relevant staff, follow up and give feedback to members
- Maintain a clean and updated database of members records
- Ensure timely, accurate and efficient flow of information to and from members of the Sacco in Kenya and the Diaspora
- Maintain a log of members complaints, follow up to ensure timely resolution of the complaints and provide feedback to the members
Position Requirements
- Bachelor’s degree in Public Relations or Marketing from a recognized University
- Minimum of 2 years professional experience in a similar position
- Excellent Communication and Interpersonal skills, including the capacity to converse warmly and effortlessly with members
- Good computer, presentation and organization skills
- Ability to multi-task, prioritize and manage time effectively
- Integrity and professionalism
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