Solar Panda is a social enterprise providing smart, low-cost solar power to communities across Africa, enabling families and small businesses to flourish and grow. Our high-quality solutions provide customers living without electricity access to clean, safe and sustainable solar energy through a unique rent-to-own business model. Customers make a small down payment followed by daily or weekly payments, equivalent to their existing fuel costs, using mobile technology to unlock energy and then they own the unit outright as quickly as 1 year.
We are looking for people to help us on this journey. If our values resonate with you, if you are a highly motivated individual, we would like to hear from you. Let’s find out if there’s a fit for your skills and experience at Solar Panda!
General Enquiries Agents Responsibilities
- Answering and responding to inbound customer calls
- Responding to customer emails and live chat inquiries
- Resolve customer complaints and issues
- Sell and promote products/services while on call
- Escalate issues to supervisors and managers
- Leverage the internal knowledgebase to quickly answer inquiries
- Knowledge of IVR and call routing systems
- Understanding of basic live chat and service technology for fielding customer requests
- Experience in a high call volume environment
General Enquiries Agents Qualifications
- High school diploma or equivalent
- 1-3 years of experience in a call/contact center environment
- Knowledge of customer service best practices
- Skilled in documentation and note-taking during calls
- Excellent data entry skills
- Empathetic and personable call demeanor
- Excellent writing skills
The post General Enquiries Agents at Solar Panda appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post General Enquiries Agents at Solar Panda is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
