Relationship Executive at Securex Agencies (K) Ltd

HISTORY With the vision of a safer Kenya and the experience of the police force, former Police Inspector Kishori Lal Sahni started a small investigations company in 1970 which has now grown to be one of the most respected brands in the security industry in the East African Region. Securex has grown from strength to strength in the past forty four years to become the leading Security Solutions provider for a wide host of clients in diverse industries. Starting with only an investigations department in the seventies, Securex soon grew to incorporate the manned guarding section which to date is one of the most respected forces in the provision of client friendly services. Currently under the stewardship of Mr. K L Sahni’s son; Tony Sahni, Securex has from the early nineties been able to distinguish itself from other competitors by embracing technological solutions to augment the services of security guards and hence provide integrated security systems. Not only are our services available in Kenya, but our net was cast wide when we set up our Uganda offices in 1996, Rwanda in 2012 and Tanzania being our latest office in 2014. Our strategy remains to expand through the region and provide security solutions to the wider market. Over the years Securex has managed to get to the top by being a pioneer in many fronts; including being the first security company to achieve ISO certification in 2004, the only security company with an OHSAS 18001 Health and Safety certification, introducing the Under Vehicle Surveillance System to the local market in addition to a wide range of value added services such as security briefings.

Job Summary

We are looking for a Relationship Executive to join our dynamic team. He/she will build and preserve trusting relationships with our clients.

Responsibilities Include:

1. Collection of cheques as per your allocated list.
2. Timely Dispatch of invoices and statements at the beginning of the month.
3. Responsible for proper accounting for cheques and cash collected plus preparing a daily report for then client Visited.
4. Sorting out client’s invoices, statements and credit notes and putting them in envelops for posting and delivery.
5. Prepare daily collection plan and hand over daily collection report the following morning.
6. Following up on client payment date through telephone calls or visitation.
7. Reconciliation of client accounts in cases of dispute.
8. Follow-up on clients who are unable to pay and take relevant action plus collection of outstanding dues.
9. Communicating any clients’ complaints and instructions to the office.
10. Follow-up on customers who have issued bouncing cheques.
11. Ensure aging balances does not move categories towards 180days.
12. Ensure reduction in customer complain related receipt of invoice.
13. Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure.
14. Proactively act and follow up on assigned customer requests / complaints to closure and keep customers updated on the status.
15. Plan course of action to recover outstanding payments.
16. Locate and contact clients to inquire of their payment status.
17. Negotiate payoff deadlines or payment plans
18. Investigate and resolve discrepancies
19. Create trust relationships with clients when possible to avoid future issues
20. Update account status and database regularly
21. Maintains up-to-date customer contact information in the collections systems.
22. Will be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e. skip tracing, field chasing, account settlement) or administrative work
23. Negotiating re-payment with clients by form of payment in full, settlements and/or payment arrangements.
24. Meet monthly collection goals as assigned by management.
25. Reviewing the company debtor list.

Qualifications

1. Bachelor’s degree in accounting, business management, or a similar field.
2. 3+ years experience in a direct customer contact, service, collections or sales environment.
3. Previous Credit Collection experience
4. Familiarity with state credit collection laws.
5. Knowledge of payment plans and accounting procedures.
6. Knowledge of office and accounting software.
7. Patience and resilience.
8. Ability to work independently and maintain accuracy.
9. Strong attention to detail with excellent written and verbal communication skills.
10. Proficient computer skills.
11. Ability to communicate effectively and in a professional manner.
12. Ability to negotiate (i.e. ability to use full and complete information to negotiate best arrangement).
13. Ability to work in a team environment.
14. Detailed oriented and Solutions-driven.
15. Ability to plan, organize, prioritize and multi-task.
16. Basic math skills (addition, subtraction, multiplication, division, percentages).
17. Ability to use standard office equipment. Basic computer skills, ability to use a keyboard and calculator.
18. Basic technical phone skills.
19. Ability to refer to policy and procedures when applying information and making decisions.

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