Living Goods supports a network of micro-entrepreneurs in Uganda and Kenya who teach families in their communities how to improve health and well-being while selling affordable, high-impact products like basic medicines, fortified foods, water filters, clean cook-stoves, and solar lights.
We believe that successful deployment of technology, specifically mobile tools, will be a critical element in contributing to achieving the organization’s commitment to managing a community health program that is scalable, impactful, and cost effective.
As such, we are seeking IT Support assistant to join our team in Kenya on short term contracts.
As a support assistant, you will implement and support Living Goods’ mission critical mobile tools.
Based in Nairobi, you will work with our branch-based Technology and Operations teams, which will require frequent travel across Kenya.
Key Responsibilities
- Setup of equipment including android phones for the Android application training sessions.
- Implement mobile application upgrades as required.
- Support rollout of new applications.
- Keep a detailed record of branch systems and mobile devices/application issues for purposes of reference and implementing improvements.
- Support branch staff and Regional Tech Support Officers at in-services trainings and field visits.
- Perform other professional duties as identified within the context of the role as directed by the organization.
Qualifications
- Diploma or higher in IT or Computer Science required.
- 1 year of experience of IT support.
- Experience operating and troubleshooting Android smartphones a must.
- Willingness to travel in the field.
- Strong customer focus.
- Ability to manage and prioritize many open cases at one time.
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
- Ability to prioritize your workload.
- Excellent verbal communications skills in both English and one vernacular language.
- Candidates from Thika, Kisii, Busia, Kakamega are highly encouraged to apply.
- Ability to work in a team and independently.
Key Performance Indicators / Performance Goals:
- Timely resolution and sign-off of issues.
- Timely closure of incidents and fast resolution of issues.
- Elimination of errors and/or rework during update execution.
Compensation: A competitive salary and benefits package commensurate with experience. The opportunity to be your best while making lives better for those in need.
What is Living Goods?
Living Goods supports networks of ‘Avon-like’ micro-entrepreneurs who go door-to-door teaching families how to improve their health and wealth while selling affordable, high-impact products like basic medicines, fortified foods, water filters, clean cook stoves, and solar lights.
Living Goods seeks nothing less than a disruptive reinvention of distribution in the developing world, through networks of franchised micro-entrepreneurs who leverage Living Goods’ brand, buying power and mobile marketing tools to deliver vital products at accessible prices to the people who need them most.
By combining the best practices from the worlds of micro-enterprise, franchising and public health, Living Goods is creating a fully sustainable system to improve the health, and wealth, of the poor.
Living Goods has been featured in The New York Times, NBC News, The Economist, and The Huffington Post. Check out these articles and more on our press page.
Life at Living Goods
Living Goods is aiming to make disruptive changes, dramatically improving the lives of underserved communities. We think big, but we operate small and nimble.
At Living Goods, you will have the chance to use your creativity and work with your teammates to conceive and test new ideas every day.
If you work well in a dynamic, highly collaborative culture, if you set high standards for yourself and your colleagues, if you know how to fail fast and learn fast, if you meet challenges with calm determination and a sense of humor, you will thrive at Living Goods.
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The post Living Goods Job Vacancy : Temporary IT Support Assistant is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
