Our client is an award winning private sector bank operating in Qatar offering tailored personal & corporate banking services.
Job Responsibilities:
- As a Service Desk Engineer, you will be the first point of contact for end-users who call the IT Service Desk.
- While providing the highest level of customer service, you will answer incoming calls, log and track all information in our call tracking system.
- You will also use our knowledge base along with your expertise to resolve incidents/requests in a timely fashion.
- You will escalate unresolved incidents/requests and collaborate with the rest of the team to resolve them
Job Specifications:
- 0 to 3 years (or above) relevant experience.
- Network support – DNS/DHCP/Proxy/TCP/IP
- Windows Software Installations and troubleshooting (Office 365 exposure is a bonus).
- Windows Active Directory
- Windows Server support/maintenance experience is advantageous
- Microsoft Certification i.e. MCP/MCSA/MCSE
- CISCO Certification i.e. CCNA A+ Certification
The post Recours Four Job Vacancy : Service Desk Engineer appeared first on Jobs in Kenya - https://jobwebkenya.com/.
The post Recours Four Job Vacancy : Service Desk Engineer is republished from Jobs – Jobs in Kenya – https://jobwebkenya.com/
