The roles will include;
Administration of staff loans
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- Carry out all appraisals and approvals of staff loans applications.
- Ensure proper documentation in staff loans applications
- Issuance of offer letters to staff loan applicants
- Maintain staff loans applications in Finacle.
- Recoveries of staff loans in liaison with payroll team
- Management of Credit Life insurance on staff loans
- Management of staff loans GL on reconciliation
Securities Management
- Lodging and safekeeping of all securities relating to staff loans
- Updating the securities records at all times
- Liaising with Legal Department in security perfection of staff loans
- Renewal follow up on Financed staff assets insurances in liaison with Equity Insurance Agency
- Updating collaterals register.
Staff Credit Files Management
- Handling retrievals and refiling of the staff credit files
- Updating the files movement register
- Storage of staff Loans files
Customer Service
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- Promptly analyzing and resolving feedback and/or complaints raised by Staff through various channels and implementing solutions
- Facilitating the staff clearance process, in liaison with relevant departments eg DRU where there are existing loans.
- Ensuring SLAs are adhered with, and acceptable TAT levels observed for optimal customer experience.
- Resolving assigned issues in the Service Cloud
Key Critical Competencies
- Strong analytical and problem-solving skills
- Excellent planning skills
- Goal oriented with ability to work under minimal supervision
- Excellent interpersonal skills
- Excellent and effective communications skills, both orally and in writing
- A Team player
- Demonstrates high standards of integrity
Qualifications
- Minimum of B in K.C.S.E
- Minimum of a First Degree from a recognized institution
- Minimum 3 Years’ experience in a credit Role
- Competent in office Excel and Data analysis.
- Rating of above 3.2 in the last appraisal
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