Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently. Flare is made by Capsule Ltd., a healthcare technologies company. CORE FEATURES Software infrastructure and operational support for emergency response teams, both government and private. REAL-TIME TRACKING Emergency response and medical transfers are time sensitive and strategic. Flare plans around real-time conditions, and tracks accurate location data for effective response.
Who you are:
You are a design, tech, product, or operations professional who loves research and problem solving. You have a passion for designing innovative systems that improve outcomes and make a real difference. You must have a strong background in systems or product design or development and proven experience building amazing things that work – and work well. You are proficient in design methodologies, industry best practices, and systems for tracking outcomes, testing, and user research. You are thoughtful, creative, and methodical. We are looking for candidates well-versed in the latest technologies and innovations in design practice, tech, electronics, programming, engineering, AI, machine learning – candidates well-versed in designing for the future.
What you’ll be doing:
- Design, prototype, and iterate on protocols and tactical strategy for continuous improvement in response quality and efficacy.
- Work with dispatchers to test and iterate on designs.
- Participate in and contribute to product design and systems planning to deploy and incorporate protocols into the tech platform.
- Research and evaluate international best practices for dispatch protocols, as well as protocol adherence, systems utilization, and initiative deployment in our 24/7 dispatch center through in-person observations and call reviews, participation, and engagement with the dispatch team and company leadership.
- Think far outside of the box to design for quality, for patients, and for the future of emergency response.
Basic requirements for the role
- 7+ years work experience in design, research, product, technology, or another creative & technical field.
- Experience designing protocols, processes and procedures in a fast-paced or challenging operational environment.
Things that will make you sand out:
- Background in designing protocols or processes for high-intensity environments or unique challenges.
- Experience working at a start-up or tech company.
- Project or work samples showing innovation, grit, and rigorous application of design thinking, creative uses of technology, or measurable outcomes toward concrete goals.
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