PURPOSE:
To provide general customer service in respect to medical business customers.
PRIMARY RESPONSIBILITIES:
- Receive and respond to Medical emergency lines and ensure 24 hour coverage.
- Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
- Issuance of both in and outpatient approvals for admissible requests for insured members.
- Communication to stakeholders on management of cases and financial liability through reports.
- Provide input for the customer service reports.
- Handle customer service issues and queries.
- Escalate Customer queries to the relevant job role if necessary.
- Maintain professional ambience within the office premises.
- Promote the organization’s customer service charter.
GENERIC DUTIES
- Participate in planning and budgeting for the department.
- Support all Medical business events in both for internal events and those involving CIC Stakeholders and /or the general public;
- Participate in premium collection and renewal follow up for clients.
PERSON SPECIFICATIONS
Academic Qualifications
- Minimum of A Diploma in Nursing or Health System Management
Professional Qualifications
- KRN/KRCHN
Experience
- Up to three (3) years’ relevant experience in busy health environment
- Experience in a medical call centre management unit will be an added advantage
Skills and Attributes
- Problem solving skills;
- Good analytical skills;
- Computer literate in MS Office and other office applications;
- Understanding of the working environment /competitors;
- Technical competence in insurance;
- Basic knowledge of regulations by AKI and IRA;
- High emotional intelligence;
The post Call Centre Nursing Executive – Medical Contact Centre (Contract) at CIC Insurance appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Call Centre Nursing Executive – Medical Contact Centre (Contract) at CIC Insurance is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
