Bolt, previously known as Taxify, is the leading European transportation platform providing ride-hailing and scooter sharing services. The company’s mission is to make urban travel easier, quicker and more reliable
We are looking for a Courier Operations Specialist to join our Food Delivery team in Kenya. This person will be responsible to optimise the acquisition, onboarding and activation process of our courier fleet.
- Support all Bolt’s food delivery operations in Kenya
- Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active couriers every month
- Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users couriers and restaurants
- Develop and execute strategies to increase our efficiency and solve all kind of operational challenges
- Onboard new couriers – training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process
- Ensuring adequate courier supply by analysing current fleet performance, order forecasts and aligning with general business requirements
Requirement
- Have 2 years experience in an analytical position
- Have a data-driven analytical mindset (good Excel skills are a plus)
- Amazing negotiation and communication skills
- Be a hustler, not stopping after 20 obstacles a day
- Be passionate about new technologies and food tech
- Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company
- Experience in product launches or running a business
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