The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisions to be implemented by KRA Management. The Chairman of the Board is appointed by the President of the Republic of Kenya . The Chief Executive of the Authority is the Commissioner General who is appointed by the Minister for Finance. PURPOSE OF KRA Assessment , Collection, Administration and Enforcement of laws relating to revenue.
Job Summary:
- The job holder is responsible for 24/7 Service monitoring of all KRA systems and reporting on systems availability.
Key Responsibilities:
- Service monitoring infrastructure that monitors real time events on servers, networks, applications and databases.
- Institute an organization wide service-monitoring infrastructure that monitors real time events on servers, services, network, database and applications and escalate to relevant sections.
- Institute a 24/7 monitoring shift.
- Daily recording, analysis, and escalation of reports generated from automated monitoring tools and developing daily Service Outage Reports.
- Assist other ICT sections on root cause analysis on problems flagged as recurrent by automated monitoring tools.
- Application of appropriate technologies to enhance efficiency of KRA systems, e.g. mail and other workflow related solutions.
- Negotiate with stakeholders’ e.g. business departments like C&BC and CSD in developing relevant business thresholds and standards for service monitoring.
- Participate in identifying and configuring of the components to be monitored; set up thresholds, and monitor the systems performance, availability and capacity against the defined thresholds.
- Escalate analyzed and categorized alerts to Service desk to defined recipients as per the service Outage notification Procedure and update the escalation procedure
- Perform any other job given/assigned by the supervisor.
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic Qualifications
- Bachelors in Computer Science, Bachelor of Science in Information Technology/ Bachelor of Business Information Technology or its Equivalent
Key Competencies
- Organisational skills
- Analytical skills
- Interpersonal skills
- Communication skills
- Team player
- Work well under pressure
- Problem solving skills
- Results oriented
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The post Officer – Service Monitoring (Primary & Secondary Sites) at Kenya Revenue Authority (KRA) is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
