The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisions to be implemented by KRA Management. The Chairman of the Board is appointed by the President of the Republic of Kenya . The Chief Executive of the Authority is the Commissioner General who is appointed by the Minister for Finance. PURPOSE OF KRA Assessment , Collection, Administration and Enforcement of laws relating to revenue.
Job Summary:
- The jobholder is responsible for carrying out 2nd Line service support activities mainly supporting hardware, software and computer systems.
Key Responsibilities:
- Attend to service requests and incidents assigned to them within defined SLA.
- Troubleshooting system and network problems diagnosing and solving both hardware and software faults.
- Configuring, deploying, troubleshooting, repairing, and maintaining end user equipment and accessories.
- Setup and supports audio /visual equipment for presentations and other meetings
- Establishes good working relationship with customers by keeping them updated on the progress made concerning their requests and in case of any escalations.
- Installation & configuration of computer hardware operating systems and applications.
- Maintaining and monitoring of computer networks and systems.
- Logging the queries of end users in the incident management tool.
- Capturing resolution details into the knowledge base system
- Testing and evaluating new technology.
- Replace computer parts as required
- Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic Qualifications
- Bachelor’s degree in Computer Science, IT or a related field
Relevant Work Experience Required
- At least one (1) year work experience in an ICT Unit.
Skills Required:
- Knowledge of desktop software and hardware installation and configuration skills
- Excellent listening and questioning skills combined with the ability to interact confidently with users to establish what the problem is and explain solution
- Team player
- Problem solving skills
- Customer focus
- Ability to prioritize workload
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