The Non-Governmental Organizations Co-ordination Board is a State Corporation established by the Non-Governmental Organizations Co-ordination Act (Cap 19) of 1990. The Board has the responsibility of regulating and enabling the NGO sector in Kenya. The NGOs Co-ordination Board started its operations in 1992 and is currently under the Ministry of Interior and Co-ordination of National Government.
Job Summary
- A Diploma Certificate in Public Relations, Mass Communication, Communication Studies, Journalism, International relations or any other approved equivalent qualifications from a recognized institution;2. Minimum KCSE C- (minus) or its equivalent
- Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
- Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution;
- Telephone Occupational Test II from a recognized institution or its equivalent;
- Certificate in Supervisory Skills Development Course lasting not less than two (2) weeks from a recognized institution or its equivalent;
Responsibilities
- Managerial / Supervisory ResponsibilitiesSupervise and guide junior staff;II. Operational Responsibilities / Tasks1. Maintain calls register;2. Answer and direct telephone calls;
- Update the institutional telephone directory;
- Attend to physically challenged visitors and staff;
- Verify telephone bills before payments;
- Report promptly any switchboard defects to the supervisor;
- Direct and guide visitors;
- liaise with telephone service providers;
- Provide good customer care service;
- Collect customer information, analyze customer needs and give recommendations to the management.
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