Role Profile
Kamel Park Hotel is seeking:
Position title: General Manager
Location: Kisii
Reporting to: Directors
Overall Purpose
We are looking for an experienced General Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.
It is important for the General Manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.
The General Manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.
The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.
Roles and Responsibilities: (Key duties)
- Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Manage budgets/expenses, analyse and interpret financial information and monitor sales and profits
- Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations etc.
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
- Inspect facilities regularly and enforce strict compliance with health and safety standards
- Any other duty as may be assigned from time to time.
Education, Experience and Knowledge: (Hospitality Industry)
Academic Qualification
- A University Degree in Business Administration, Hotel/Hospitality Management or relevant field. A Master’s Degree is an added advantage.
Experience
- Proven experience as General Manager or relevant role in the Hospitality industry. 10 years of experience, 3 as an F&B Manager within a reputable Hotel, Club or restaurant.
- Strong Food and Beverage Management Skills
- Budgeting, Accounting and Management Skills
Personal Attributes
- Fluency in English; knowledge of other languages is a plus
- Understanding of all hotel management best practices and relevant laws and guidelines
- Working knowledge of MS Office; knowledge of hotel management software is an advantage
- Excellent customer service skills as well as a business mindset
- Demonstrable aptitude in decision-making and problem-solving
- Reliable with an ability to multi-task and work well under pressure
- Outstanding leadership skills and a great attention to detail
Disclaimer: The job description is not the exhaustive list of skills, efforts, duties and responsibilities associated with the position.
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