Key Responsibilities
Develop and execution of the innovation strategy, for the business ensuring use of agile methodology;
2. Appraise projects for commercial viability;
3. Coordination of innovation projects across the business to ensure timely and on-budget delivery;
4. Ensure appropriate cross functional representation to deliver innovation projects
5. Manage idea collaboration from stakeholders – BUs and Customers collaboration to drive a continuous pipeline of innovative solutions;
6. Ensure innovation projects are managed with an urgent sense of testing, learning and delivery;
7. Continuously scan the external and global environment for new products and solutions that will give Britam a competitive edge and with a focus on enhanced customer satisfaction and experience;
8. Develop and maintain strong professional and collaborative professional relations with project teams and stakeholders;
9. Develop and present proposals, update issues and findings to Group Commercial Director inclusive of suggestions, risk mitigations, cost benefit analysis and action plans;
10. Develop complete project design and execution documents with task-level project plans to manage external partners and cross functional teams;
11. He/she must have a strong innovation and digital delivery record, proven and impressive digital transformation or innovation consulting project leadership experience. Significant experience in project leadership roles at a proposition testing / design specialist could be highly relevant.
12. Collaborate with project team members to identify business requirements.
13. Track performance of innovation success
The Chief Innovation Officer will be expected to drive existing 8 innovation projects as a priority and document the Innovation Policy and Procedure manual.
2019 KPIs:
1. Completion of the following pillars
• FA Portal
• Partner Portal for Broker channel
• Youth Engagement
2. Commencement of the following pillars
• Brtiam “Angels”
• New product development
• Fintechs/Insuretechs
• Women (as a target market)
2020 and Beyond
1. One Innovation project per BU per year
2. Digital customer uptake as a pillar:
• 2019 – 330,000 customers
2020 – 670,000 customers
1. Minimum 5 years’ experience in a similar role with proven innovation experience;
2. University degree in Engineering IT of Commerce
3. Project Management certification and experience
4. Proven ability to review and appraise commercial viability of projects
5. MBA will be an added advantage
6. Experience in Customer data analysis
7. Customer research experience
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