Moko Home + Living is a growing company bursting with innovation, creativity and passion. Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play. But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank. Join us in building the products, the brand and the network to put quality living within everyone’s reach. Here’s what our team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes with our products • Attracted global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses across the country • Grown from a start-up to mid-sized company
The Role In Brief
The ideal Brand Ambassador t will be passionate about talking and listening to customers to understand their perspectives. They will be keen to create an entertaining experience for our customers and to come up with new ideas to continually improve that experience. They are passionate about providing excellent customer service. They will also be organized and have great attention to details.
Responsibilities
- Be the Moko’s Brand Ambassador & Specialist at Moko’s showrooms and pop up stores
- Assist customers to test Moko’s mattresses and sofas and create an engaging experience through sharing relevant and entertaining information about Moko’s story and products
- Lead fun activities for parents and their children to engage them during Moko’s activities
- Perform other duties related to the development and implementation of the Moko’s marketing activities
- Conduct consumers’ research, gather and report feedback concerning Moko’s products
- Provide new ideas about activities that Moko can conduct
Career Growth + Compensation
Moko invests in building the capacity and skills within our team. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship from the management team. Because of our rapid growth, we constantly have new roles opening up and opportunities in many functions. This results in fast career growth for those who are ready to take up the challenge.
Qualifications
- You are a creative person who enjoys coming up and trying new ideas
- You have a talent in communicating to people in a way that catches their attention
- You have a talent to see things from customers’ perspective and tell a story that fascinates people
- You have a passion for providing great customer service
- You enjoy coming up with ideas on how to deal with any challenges arising from the field.
- You are extremely organized, and you can ensure that all your responsibilities are done on time and targets are met
- You thrive when you can take initiative and you are very self-motivated
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