To provide technical service and basic sales support to our customers, through regular on site visits, providing repairs, installations, tool calibrations and sales calls. Working as part of the Atlas Copco Team, to develop our presence in Kenya and neighboring countries.
Key Responsibilities
Provide workshop and onsite technical service: Repairs, preventative maintenance, calibrations and service support on Industrial Power Tooling including Electronic, Pneumatic handheld and fixturised tools.
To conduct regular customer visits providing technical support, assistance and guidance as and when required to aid and develop new service, product and solution sales.
Provide service, support and product demonstrations and promotions to customers in motor vehicle manufacturing, and general industry segments.
Provide customers with technical support during breakdowns, over the phone and when required on site.
Maintain records of all activities on our CRM tool, as well as provide inspection reports on repairs and services to customers.
To carry out tool calibrations and preventative maintenance services on a scheduled and planned basis.
Plan, manage and carry out the installations and projects of Atlas Copco Industrial Power Tooling equipment at customer sites.
Ensure all repairs and calibration workshop documentation is completed correctly and up to date.
To provide inspection reports on repairs and services to customers.
To provide advice and consulting to customers with regards to maximizing equipment Uptime.
Assist with basic sales and support of Atlas Copco industrial tooling portfolio.
To work as part of a team together with our sales representatives, operations staff in country and head office.
Essential
Experience requirements
Working Experience in a manufacturing/production or motor vehicle assembly plant.
Flexibility in being able to respond to the customers’ production demands – this will involve working within customer production times, as well as occasionally outside normal working hours.
Ownership culture and resolution approach
Approach customers with total product and solutions in mind.
Experience in Workshop/Repair environment.
Ability to work independently and as part of a team, whilst reporting remotely to the regional head office.
Microsoft Office Suite
Valid drivers license.
Good Health.
Self Starter
Desirable
Has experience of Industrial Power Tools i.e. Pneumatic, Battery and DC.
Programming experience.
Sales and Product Promotion/Demonstration experience.
Qualification and Knowledge
Diploma or Degree in Mechanical / Electrical Engineering or equivalent.
Programming experience.
Experience of Electronics, production line control
Advanced Excel.
Country And City Description
This position is based in Nairobi, Kenya
We add value wherever we do business
The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 34 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.
Passionate people create exceptional things. We believe in challenging the status quo, always looking for a better way. Our leading edge technology enables us to innovate for a sustainable future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.
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