The Field Service Representative is responsible for providing guidance to our customers and facilitates the integration of DHC aircraft into the customer’s operation in a safe, efficient and economic manner. Additionally, the field service representative Record and monitor the reliability of in-service aircraft and support in the development of reliability improvement plans based on analyzed trends and in-service events.
At De Havilland Aircraft of Canada Limited, our employees work together worldwide – one good idea at a time to ensure the continued long term success of the Dash 8-400 aircraft. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.
WHAT’S IN IT FOR YOU?
- Competitive salary
- The opportunity to join an organization from the ground floor
- Great task diversity and unique challenges
What You Will Be Doing
- Provide guidance to our customer and facilitate the integration of DHC Q400 aircraft into the customer’s operation in a safe, efficient and economic manner.
- Provide information and informal training on technical, operational, and logistical matters related to the aircraft’s operation and maintenance to the customer.
- Set priorities and effectively escalate concerns within the Customer’s organization and DHC.
- Update DHC Aircraft management of customer’s key operational and maintenance concerns / issues.
- Identify areas of the customers’ operation or procedures suitable for improvement as related to the operation of DHC Aircraft.
- Influence customer to take action(s) recommended by DHC to improve performance /satisfaction with our products.
- Interface with the customer’s organization at all levels. Be required to work with the Operator to help comply with local regulatory authorities.
- Provide reports in accordance with established requirements and schedule.
- Be required to lead and/or support Commercial Aircraft field parties or start up teams as they carry out modification retrofits, product improvement installations, and damage repairs at the customers’ facility.
- Understand and be able to effectively utilize DHC’s internal (customer support / in-service related) processes.
- Represent the Regional Support Office teams.
- Build effective working partnerships across functional departments and key influencers within Bombardier to enhance the customer experience.
- Be required to travel worldwide and in certain cases on short notice
What You Bring To The Table
- You have a minimum of 7 years’ experience in the operation, maintenance, modification and repair of multi-engines, commercial aircraft.
- You hold an AME or A&P or B1/B2 license
- You have an awareness of aeronautical product reliability, including modification and improvement campaigns.
- You have experience on De Havilland Dash products (preferred)
- You are able to communicate effectively at all levels, both written and verbally, with demonstrated tact and diplomacy.
- You must be able to work independently, able to maintain legal status and obtain any required security clearances.
- You possess strong computer skills including knowledge of Microsoft Suite
- You possess excellent interpersonal and communication skills (written and verbal) in English. Other languages an asset.
- You are able to communicate effectively, both written and verbal, with demonstrated tact and diplomacy, particularly to an audience of senior level management.
- You possess strong organizational skills with a high ability to adapt to change whilst working under pressure.
- You have sufficient computer skills including knowledge of Microsoft Suite.
- You are flexible and capable of working in a fast paced and 24/7 environment.
- You must be able to work independently, able to maintain legal status and obtain any required security clearances.
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