Support the digitization processes in the department with a view to transform ASO in line with the global outlook.
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Signer database update in support of CitiDirect BE Digital Onboarding (2DO) process for Kenya
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Responsible for providing maintenance solutions for customer needs.
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Direct liaison and provide support to customers on account maintenance and account opening documentation queries.
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Handling of customer calls to advise customers on various account related queries.
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Timely resolution of queries raised to ASU and logging of the queries into STaRS for tracking.
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Initiation and participation in departmental projects that involve process improvement initiatives.
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Perform quality assurance review every month for all the accounts opened and publish review findings. Track any issues noted for closure/regularization.
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Perform quality MCA review in the absence of the departmental head and track any issues noted for closure.
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Provide support to other departments to ensure that customers’ exceptions are not only met but exceeded.
- Minimum- University Degree
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Intermediate understanding of all O&T departments
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Intermediate Computer Skills
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Valuing Diversity:
Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
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The post Cash and Trade Procurement Analyst at Citi is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
