Job Purpose Statement
- The Work-Life Cycle officer role is a customer-facing position located within the HR Services Hub and is responsible for overseeing the handling of all HR transactions into the HRIS system in a timely and accurate manner and acts as a steward of the existing data. This position partners closely with the all levels of the HR team, processing inbound inquiries and transaction requests in compliance with the company’s policies, procedures and applicable regulations. The HR transactions are related to the employee life cycle including (but not limited to) onboarding, job changes, promotions and offboarding. This role requires strong customer service skills, a comfort level with technology, basic problem-solving skills, general HR and business knowledge.
Key Accountabilities:
- Verify and execute all assigned incoming confidential inquiries and requests from internal and external parties and ensuring all required information is accurate and complete for entry into HRIS system.
- Process HR system transactions (i.e. new hires, terminations, position changes, non- employee entries, supervisor changes, etc.) and generate needed outputs e.g. standardized letters and templates.
- Resolve confidential inquiries or transaction requests quickly and efficiently.
- Maintain employee personnel files and documentation for the entire employee life-cycle data components.
- Support the manager in providing documentation to support legal and audit requests, such as employee file records, hiring process information, system data, job or payment history, etc.
- Perform other employee cycle-related duties as assigned
Knowledge, Qualifications and Experience
- Bachelor’s degree in Business Administration, social sciences, Human Resources.
- At least 1-2 years of generalist HR experience.
- System experience with HRIS systems including data entry, extracting data and using MS Office Suite to prepare reports and summaries preferred.
- Experience designing and developing custom reports using the HRIS.
- Proven ability to synthesize information and translate complex information in an easy to understand, an effective format that is both fits for purpose and audience-appropriate.
- Excellent communication skills, both oral and written, to communicate issues and resolutions and provide the appropriate level of support with the ability to communicate effectively.
- Basic understanding of general business functions and the relationship of inquiries received and prevent errors/rework
Desired Behavioural Competencies
- High level of energy, personal accountability and integrity.
- Organized, multi-tasking, meeting strict deadlines, and must be able to work well under pressure using time management and prioritization skills.
- Demonstrated ability to work effectively and professionally at all times.
- High commitment to quality.
- Highly detail-oriented; checks own work, verifies data before processing, keeps accurate records, organizes information effectively while maintaining a quick, efficient workflow
Interested candidates are requested to submit their applications by attaching their updated Curriculum Vitae.
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