World Vision is an international Christian relief, development and advocacy organisation working in almost 100 countries world-wide to create lasting change in the lives of children, families and communities to overcome poverty and injustice.
Purpose Of Position:
This role provides advice to, and helps develop the capabilities of, World Vision offices in fulfilling its commitment to being accountable to the children and communities it serves. The focus will be on how World Vision’s community engagement in development programming incorporates accountability to children and communities. The role entails contributing expertise to the World Vision Global Centre teams that develop programmatic guidance, advising on how to implement that guidance, developing tools and training materials, monitoring and reporting on accountability implementation across World Vision offices and supporting other Global Accountability unit initiatives to strengthen World Vision’s accountability to its stakeholders.
Key Responsibilities:
Providing expert advice to Global Centre teams on incorporating accountability to children and communities (as outlined in the Programme Accountability Framework) into programmatic guidance (particularly for longer-term programming) and advising field offices on 1) implementation (including how to conduct accountability assessments, develop Standard Operating Procedures and harness technological solutions) and 2) monitoring (advising on the selection and use of output and outcome indicators).
Building capability of field office staff in implementing accountability practices, including:
- Designing and delivering capability building in response to Regional Office requests, working closely with other relevant Global Centre advisors
- Developing tools and training materials for implementing accountability practices, including managing the accountability e-learning courses
- Coordinating the Accountability Community of Practice (CoP)
Engaging in external networks for learning around accountability (particularly networks representing international development NGOs) and ensuring World Vision is incorporating (and sharing) best practice.
Reporting both internally and externally on implementation of accountability to children and communities:
- Managing, and generating internal reports from, a data set on implementation, including liaising with relevant processes (Programme Quality Self Review and Safeguarding Update Report).
- Contributing to external reporting on these practices, including the World Vision International Accountability Report and website, National Office annual reports, and other publications.
Providing advice and support to the Director of Accountability & Transparency on transparency initiatives, including publication of information around World Vision investments using the International Aid Transparency Initiative (IATI) standard and monitoring the info@wvi.org e-mail address.
Knowledge, Skills And Abilities:
- Educated to at least degree level, preferably to Master’s degree level or with evidence of having completed advanced training in areas related to accountability or community engagement.
- At least five years experience of working on accountability or related areas (including monitoring & evaluation, learning and community engagement) within the development sector.
- At least two years experience of designing and implementing accountability practices in either humanitarian or development programming contexts.
- At least two years experience in operating cross-culturally.
- Experience of adapting accountability processes and tools to different contexts.
- Experience in developing or operating systems for documenting and case management of feedback and complaints.
- Experience, and demonstrated commitment to, actively engaging in Communities of Practice or other forms of peer learning.
- Experience in managing data sets and drafting clear internal reports.
- Demonstrated ability to achieve outcomes when collaborating as part of virtual teams.
- Experience in working with a high level of autonomy and an ability to set and deliver on goals.
- Understanding and appreciation for accountability standards within international development and the foundational principles of accountability to children and communities/affected populations.
- Excellent written and spoken English, with verbal skills in French, Spanish, Portuguese or Arabic an advantage.
Preferred Skills, Knowledge and Experience:
- Understanding of World Vision development programming approaches, and in particular the Learning, Evaluation, Accountability and Planning (LEAP version 3.1) framework.
- Experience in developing or advising on a World Vision Community Engagement and Sponsorship Plan (CESP).
- Experience of developing training materials and facilitating training in relevant areas.
- Experience in harnessing technology for providing information to communities or collecting and acting on feedback and complaints.
- Understanding of mobile data collection applications.
- Advanced knowledge of spreadsheets.
Work Environment/Travel:
- The position requires ability and willingness to travel domestically and internationally up to 20% of the time.
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