Main Purpose of Job
Supporting the Vice Consul Somalia and South Sudan providing consular assistance. Manage document services, such as emergency travel documents for customers in Kenya, Somalia and South Sudan and Citizenship Ceremonies in Kenya. Contributing to consular initiatives on prevention and crisis management.
Main Duties and Responsibilities
Services: Manage document services including emergency travel documents and the administration of citizenship ceremonies in Kenya. Support the operational ‘cutover’ of emergency travel document processing to the ETD Centre in Madrid in November 2020. Embed the new service thereafter, leading on printing travel documents and facilitating travel document interviews from Kenya, for the ETD Centre.
Assistance: Support the Vice Consul to provide remote assistance from Nairobi to vulnerable British people in difficulty in Somalia and South Sudan. Lead on a small number of complex cases, under the supervision of the Vice Consul. The cases are triaged and escalated as vulnerable/complex from our Consular Contact Centre by phone and email. Vulnerable and complex cases include but are not limited to victims of forced marriage, held against will cases (mostly in Somalia), arrests/detentions, hospitalisation, victims of serious crime (including rape and sexual assault), deaths (including in suspicious circumstances) and bereavement.
Prevention: Help British people avoid getting into difficulty through effective initiatives led by the Vice Consul Somalia and South Sudan. Monitor developments in local laws, procedures and practices (engaging both our Embassies in Juba and Mogadishu) and assist with building/maintaining key relationships remotely with relevant local authorities in country. Support regional consular campaigns, tailoring to local circumstances where suitable.
Crisis Management: Contribute to testing, training of crisis volunteers and tailoring the consular sections of the Crisis Management Plans for Kenya, Somalia and South Sudan. The Consular assistant will need to lean in to a crisis response, working flexibly as required, as part of the whole of mission effort.
Professionalism: Lead on a small amount of Consular procurement of goods and services.
The successful candidate will receive support from colleagues in the Nairobi Consular Team and wider Sub Saharan Consular network. Full training is provided but the successful candidate will be capable of operating independently within the team and beyond.
The successful candidate will take a flexible approach to the challenges of consular work. Customer service skills are important for this role and previous experience in a customer-facing role will be essential. They will need to handle distressing and upsetting situations with empathy, calm and provide clarity about what we can offer.
Core working hours are consistent and predictable but there will be the occasional out of hours requests, for which a cold call allowance is payable.
- Customer service and counselling type skills.
- Experienced at self-starting on tasks and working unsupervised while keeping managers and stakeholders updated on progress regularly.
- Relationship and network building skills and experience.
The post Consular Assistant at British Government appeared first on Jobs in Kenya - http://jobwebkenya.com/.
The post Consular Assistant at British Government is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
