Order Administrator – O2C at Colgate-Palmolive

Every day, millions of consumers around the world trust our products to care for themselves and the ones they love. Colgate-Palmolive is a global company serving people in over 200 countries and territories with consumer products that make their lives healthier and more enjoyable. Colgate manufactures and markets oral care, personal care, home care and pet nutrition products under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

Remote working option during the current situation

No Relocation Assistance Offered
# 117644 – Nairobi, Nairobi Municipality, Kenya

Our strong culture of collaboration, diversity, sustainability and inclusion is grounded in our core values of Caring, Global Teamwork and Continuous Improvement. Employees are rewarded by rich career development and career experiences. We pride ourselves on our focus on delivering high ethical, the richness that our diverse team brings impeccable standards and our dedication to developing our employees. With many local benefits such as Summer Hours, Wellbeing programs, access to discounted Product, medical & life insurance, enhanced superannuation to name a few!

 Key Responsibilities – 

• Ensure that all Customer Orders are captured accurately and within the defined time frame.
• Ensure that all unfulfilled customer orders are deleted from the system.
• Implement uniform standard methodologies within the region on Order Collection Processes.
• Implement assessment tools to benchmark and measure adherence to best practices.
• Support the Logistics Manager with compilation of the required logistics Network performance measurements, No. of customers, No. of Distribution etc, as per the Logistics Business Network.
• Work closely with Finance and Customer Development departments to reduce order cycle times and improve fill rates while controlling the cost of serving customers.
• Act as a backup for other areas within Logistics team
• Have knowledge on products which have been discontinued or have become obsolete
• Coordinate with warehouse and transport providers to ensure prioritization and timely dispatch of orders.
• Review and update system integrity i.e closing of orders and maintain POD filling
• Provide weekly/monthly overall sales report analysis.

Required Qualifications – 

• A Bachelor’s degree
• Minimum 3 years of experience in a similar role
• Excellent working and analytical Knowledge of SAP/ERP and Microsoft Office
• Strong analytical and numerical skills
• Strong interpersonal and presentation skills.
• Overall knowledge of Order Management process

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