Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
Job Summary
The incumbent will assess, review/price and determine risk acceptance for risks presented within the set standards of service in a manner to ensure quality retention of risks and timely service.
KEY TASKS AND RESPONSIBILITIES
- Preparation and dispatch of renewal terms/notices to ensure maximum retention
- Renewal follow up with weekly update reports on performance and progress
- Updating of the renewal tracker daily
- Sharing SMS renewal reminders prelist with call center for action.
- Preparation of monthly renewal reports.
- Ensuring compliance with company credit policy and payment plan.
- Ensure premium collection with weekly reports on outstanding premium.
- Follow up with Credit control to issue cancellation notices and cancel policies with outstanding premiums.
- Maintain effective business relationships/engagements/entertainment to ensure effective delivery of service and maximum business retention.
- Assessment, management, and rating of risks to ensure acceptance and retention of quality business.
- Responding to customer queries and complaints in a timely manner
- Training and mentoring underwriting assistants to ensure motivation
- Issuance of policy documents within 14 days from receipt of full documentation
- Issuance of policy endorsements within 14 days from receipt of documentation
- Dispatch of renewal notices 6 weeks prior to the policy renewal date.
- Ensuring adherence to underwriting processes and guidelines
- Evaluation of accounts performance to maintain a loss ratio of portfolio at 50%
- Follow up with Credit control to issue cancellation notices and cancel policies with outstanding premiums.
REQUIREMENTS
SKILLS AND COMPETENCIES
- Analytical, Negotiation, Risk Assessment
- Marketing and customer relations
- Teamwork, Presentation, Good communication
- Business etiquette and professionalism
- Reporting
QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- Business Degree with preference in Insurance/Actuarial science
- Progress towards AIIK/ACII qualifications
- 3 years’ experience preferably in the Insurance Industry
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