- Evaluate user needs and system functionality and ensure that ICT facilities meet these needs.
- Plan, develop and implement the ICT budget, obtain competitive prices from suppliers to ensure cost effectiveness.
- Schedule upgrades and security backups of hardware and software systems.
- Research and install new systems to keep up to date with the changing technology.
- Guarantee the smooth running of all ICT systems including antivirus software, print services and email provision.
- Ensure that software licensing laws are adhered to in regard to the institute’s policy and guidelines.
- Provide secure access to the network for remote users to ensure confidentiality and security of the institute’s files and databases.
- Secure data from internal and external attack through continuous security audit.
- Offer users appropriate support and advice for efficiency and customer satisfaction.
- Manage crisis situations which may involve complex technical hardware or software problems.
- Mentor and train new ICT support staff to have a competent and motivated.
- Analyse information needs and specify technology to meet those needs.
- Formulate and direct information and communication technology (ICT) strategies, policies and plans.
- Direct the selection and installation of ICT resources and the provision of user training.
- Direct ICT operations and setting priorities between system developments, maintenance and operations.
Qualifications
Minimum level of academic qualification, skills and knowledge required to perform effectively in the role
- Bachelor’s Degree in Information Technology and Computer Science from a recognised institution CCNA, CCNP, CISSP or Project Management
Minimum months or years of experience required to have to be appointed to the position
- Five (5 )years’ of relevant experience
Key Performance Indicators
- Up to date ICT strategies and policies in place
- Availability of Data security and back ups
- Return on Investment
- Level of utilization of Key ICT resources
- Cost efficiency on Investment in ICT.
Technical
- ICT Strategy planning
- Network Management
- Business Continuity Management
- IT Security Management
- Server Management
- Knowledge of Enterprise Resource Planning
- Firewall network Security
- Switching protocol
- Router Configuration
- Network Administration
- MS Dynamics NAV certification.
- Record Management
- Computer literacy
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