Reporting to the Head of ICT, the successful applicant will be responsible for the following responsibilities amongst others:
- Configuration, maintenance, and reliable operation of computer systems, networks, servers, and virtualization.
- Installation and upgrade of computer components and software applications; management of virtual servers and integration of automation processes.
- Performing or delegating regular backup operations and implementation of appropriate processes for data protection, disaster recovery, and failover procedures.
- Maintaining systems authentication and integrity by managing systems access, firewall setup and maintenance, antivirus updates, etc.
- Diagnosing and resolving hardware, software, networking, and system issues when need arises.
- Providing documentation and technical specifications to ICT staff for planning and implementing new or upgrades of ICT infrastructure.
- Replacing and upgrading defective or outdated ICT equipment when necessary.
- Monitoring systems performance to ensure everything runs smoothly and securely.
- Monitoring systems capacity, storage planning, and databases performance
- Maintaining updated inventories for all ICT equipment and assets i.e. hardware, software, licenses, virtual servers etc.
- Providing technical support to users and clients when required.
Qualifications
- Bachelor’s degree in Computer Science, ICT Management or a closely related field.
- Over 3 years working experience in a busy environment with database administration, network administration and systems administration.
- ICT certifications in Linux, Microsoft, Database, Network or other closely related fields.
- Setup and working knowledge of virtualization, VMWare, or equivalent.
- Experience with scripting and automation tools.
- A proven track record of developing and implementing ICT strategies and plans.
- Strong knowledge of effective development and implementation of ICT helpdesk and operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
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