Polytanks and Containers Kenya Ltd is an emerging manufacturer of water and sanitation solutions. Potable water is a scarce resource and we play a pivotal role in society to access it. Our continual R & D ensures the application of technology in this need of society. Polytanks is diversified with a wide product range that is recognized throughout the industry as the finest available. Polytanks commands an enviable reputation in the Kenyan business scene for being one of the leading producers of water tanks in Africa. The company has become a pacesetter in the Plastic Water Storage Tanks Industry not only in Kenya but the whole of Africa.
Basic Function:
The Customer Service Representative position is to ensure proper customer service is being delivered.
Job Description
- Open and maintain customer recording information
- Answering customer calls
- Combining orders for dispatch
- Calling walk-in customers to confirm customer availability before dispatch
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Keep records of customer interactions, process customer accounts and file documents
- Resolve customer complaints via phone, email, mail or social media
Skills and Qualifications:
- Skills in computer
- Experience needed 1 year in customer service
- Knowledge of SAP will be an added advantage
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school, Diploma or equivalent; college degree preferred
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The post Customer Service Representative at Polytank is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
