Computer Revolution Africa Group helps its customers’ deliver their strategy through high impact innovative channels driven by technology. Our main objective is to assist clients with the implementation of their projects, and we have confidence in our ability to generate the consensus and commitment necessary to succeed. We recognize the importance that clients place on expert, objective advice. We are always prepared to stand behind our recommendations and to assist our clients with obtaining appropriate approvals to proceed with their own objectives and business plans within scalable technological platforms.
Department: Technical Services
Reports to: Enterprise Systems Lead
Responsible for (Direct reports): Intern
Job grade: CRA-GD -005
Job Purpose:
The purpose of the Engineer position is to help our customers deploy and build reliable infrastructure systems, integration of complex solutions built on the various platforms. The engineer supports a diverse variety of technical solutions built with Microsoft technology as well as other technologies.
Responsibilities (Functions and duties)
- Review and understand design document, scope of work and project plan for project.
- Deploys and configures agreed solutions as per the project plan and SOW.
- Provides daily and weekly reports on progress of project to Team Lead.
- Skills transfer to client team on deployed solution.
- Provides after sales service including follow up support on deployed solution for agreed time-period.
- Receives requests for support, ensures the calls are recorded and provides technical support to resolve issues.
- Develops incident reports based on technical support provided and closes call.
- Performs technical evaluations of infrastructure equipment and provides recommendations for improvement.
- Prepares and maintains clear documentation and records on system configurations and changes for deployed solutions and support.
- Works with other technical teams to ensure contractual performance.
- Attends training on various products and ensures relevant certification of the same.
- Trains Interns on products, processes and procedures for the department.
- Attends training on various products and ensures relevant certification of the same for self and others.
Experience: Three (3) year experience in a similar position.
Qualifications:
Academic:
Bachelor’s Degree in Computer Science or Information Technology and/or related fields or equivalent in certificates and experience.
Specialist knowledge required:
- Certifications in various engineered systems, Servers, Storage and Tape, Networking and Data Center Products, Enterprise Communication, Virtualization and Services.
- Azure, AWS Certifications
- MCSE
- CCNA (Cisco Certified Network Associate Routing & Switching )
- ITIL Foundations certification
- Dell and VMware Certifications
- Cloud computing
- Any other certifications required by the Company
Behavioural Competencies:
- Ability and willingness to stay up to date with emerging trends and technologies
- Problem solving skills
- Troubleshooting skills
- Analytical skills
- Ability to work under minimal supervision
- Ability to work as a team
- Ability to work within tight deadlines
- Written and verbal communication skills
- Planning and organising skills
- Ability to make decisions
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