Office Assistant at Kenya Mortgage Refinance Company (KMRC)

The Kenya Mortgage Refinance Company (KMRC) was established as a key institution to support the Affordable Housing Pillar of the Government’s Big 4 Agenda. In establishing KMRC, the Government adopted a public private partnership (PPP) arrangement with majority private sector ownership. KMRC was incorporated on 19th April 2018 as a non-deposit taking financial institution under the supervision of the Central Bank of Kenya with the single purpose of providing long-term funds to primary mortgage lenders (Banks, Microfinance Banks and Saccos) in order to increase the availability and affordability of mortgage loans to Kenyans. In order to drive our strategy, we seek to recruit suitable candidates in various positions who will support KMRC in ensuring their commitment to affordable housing for Kenyans.

Duties and Responsibilities

The duties and responsibilities are as follows:

Operational Roles and Responsibilities:

Delivery and dispatch of all correspondences from the office and ensuring that all bills are paid on time;

Assisting the HR Officer in the running of the office by providing support in the managing of office space, maintaining service contracts and managing office equipment;

Supporting the HR Officer in implementing office administrative procedures and policies at KMRC;

Managing the switchboard services and maintaining the private automatic branch exchange (PABX) system;

• Receiving and transferring incoming calls promptly
• Making outgoing calls for internal colleagues as requested (includes official international calls)
• Writing down and dispatching phone messages on behalf of colleagues
• Maintaining a log of all relevant telephone numbers, country codes and emergency numbers.
• Ensuring the PABX system is in good working condition.

Managing visitors to KMRC

• Receiving & vetting all the company’s visitors,
• Maintaining the visitor’s book
• issuing visitors badges.

Managing incoming mail and parcels by maintaining a mail log and by distributing/filing all incoming mail.

• Receiving all incoming letters/parcels and directing them to the relevant office for distribution.
• Maintaining an accurate log of all incoming letters/parcels.
• Filing correspondence, memoranda, reports and other materials alphabetically, numerically or by other prescribed method.

Managing incoming mail and parcels by maintaining a mail log and by distributing/filing all incoming mail.

Maintaining the tidiness and neatness of the front office and maintaining a safe and clean reception area

Perform any other relevant duties that may be assigned.

Key Result Areas:

The jobholder’s accountability areas are as follows;

• Continuous process improvement of services through efficient working
• Efficient execution of work processes as assigned
• Submission of accurate, timely and relevant reporting relevant to the day to day operations of the office
• Effective communication and maintenance work of relationships

Required Master     N/A

Required Degree    Secretarial Studies/Business Administration

Knowledge and Skills Required:

The job holder must possess:

• Must have Certificate in Secretarial Studies, Office Management and Administration / or any other related field from a recognized institution
• Must have at least one (1) years proven work experience in a fast-paced environment
• Should be computer literate and familiar with MS Office packages
• Must have good communication skills
• Should have good interpersonal skills
• Must have good organizational skills
• Must have the ability to work under pressure
• Should have good team building skills
• Must have good problem solving skills.

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