d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Through four hubs in Africa, China, South Asia and the United States, d.light has sold close to twenty million solar light and power products in 62 countries, improving the lives of over 80 million people. d.light is dedicated to providing the most reliable, affordable and accessible solar lighting and power systems for the developing world and reaching 100 million people by 2020. Vision: d.light envisions a future where everyone is empowered by the freedom and improved quality of life that comes with access to reliable, affordable, clean solar energy. Mission: To create a brighter future by making clean energy products universally available and affordable Goal: Before the end of 2020, d.light will have helped to transform the lives of 100 million people. Values: We live the values of i.HOPE – Innovative, Honest, Optimistic, Passionate and Empathetic
Reporting to: Head of Development and Delivery
Description
The incumbent will provide delivery and second level technical support at the call center. They will maintain the computer networks of all types, providing technical support and ensuring the whole call center runs smoothly, as they monitor and maintain all computer systems, installing and configuring hardware and software as well as solve technical problems.
Desired Experience
- Bachelor of Science Degree in Engineering, Computer Science, IT, Telecommunications or related field
- 3/4years Relevant Work Experience
- Experience in Business Requirements gathering and analysis
- Certifications in SDLC, Agile, BI, R or DevOps
- Certification in Database Administration or Development
Knowledge and Skills
- Demonstrable experience in Project Management
- Good understanding of current IT security and Data protection standards
- Good understanding of Cloud and mobile technology
- Experience with Programming and Scripting Languages (Python Preferred) C++, Java, C#, or C.
- Excellent customer facing skill set with ability to work with potential clients to develop technical work scopes for incorporation into project proposals
- Exercises initiative and creativity to complete projects within the project scope
- Good interpersonal skills and proven ability to work in a highly team-oriented environment
- Proven ability to function in a fast-paced, project-based, environment
- A demonstrated passion for learning new technologies
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