Medical Administrators (K) Limited (MAKL) was founded in 2018 to fill the gap in Health Insurance Administration in Kenya, with a client-focused approach. Our objective is to enhance customer experience, bring in greater efficiency in health insurance administration and claim processing. We believe this will help curb or reduce medical billing related fraud even as we bridge direct relationships amongst insurance providers, healthcare providers and scheme members.
Reports to: Senior Manager – Customer excellence
Level: Team leader
Principal Role:
Our company is recruiting a dynamic and creative and strategic Social Media Team leader to join our team!
The job holder will manage a team of Social Media agents to administer the company’s social media accounts. Responsible for creating original text, managing posts, responding to followers and managing the company’s image in a cohesive way to achieve the company’s goals.
You are expected to be up-to-date with the latest digital technologies and social media trends. Ultimately, you should be able to handle the company’s social media presence ensuring high levels of web traffic and customer engagement and maintaining a positive company brand
You will have a natural passion for Social Media and be creative in your way of thinking, along with being able to set strategy all the way to implementation.
Qualification and Experience
- University degree in a business related field
- Working knowledge of MS Office
- At least 4 years of Customer Service experience, with at least 2 years in Social Media Team leader Role
- Minimum of 3 years’ experience in a social media managerial role.
- Previous call center or direct customer-facing experience.
- Previous experience with content creation is vital for this role.
- A motivated, organised person, always looking to exceed targets.
- An experienced strong team leader skills , with reporting skills.
- Have a genuine interest in social media, with knowledge of the integral parts of social media channels, and how each one is unique.
- Outstanding communication skills, written and verbal, and a logical, strategic thinker with excellent organisation.
- Confident with analytics and measuring performance using analytical tools.
- Experience of working in a fast-paced, busy environment. Ecommerce and retail environments would be beneficial.
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