d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Through four hubs in Africa, China, South Asia and the United States, d.light has sold close to twenty million solar light and power products in 62 countries, improving the lives of over 80 million people. d.light is dedicated to providing the most reliable, affordable and accessible solar lighting and power systems for the developing world and reaching 100 million people by 2020.
Job Location: Countrywide
Reporting to:Territory Retention Manager
Position Description
The jobholder will be responsible for contacting clients and collecting outstanding payments with the aim of reducing the delinquency numbers for the business.
R&Rs
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Take actions to encourage timely debt payments
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
KPIs
- Ensure collections are in line with set targets.
- High Collection Effectiveness Index
- High Collection Percentage
Desired Experience
- High school diploma or degree in a related field.
- Proven experienceas a Collection Specialist or similar role will be an added advantage
- Knowledge of billing procedures and collection techniques
- Familiarity with laws related to debt collection
- Demonstrate good customer service skills while dealing with customers.
- Strong written, verbal, active listening and phone communication skills.
- Patience and ability to manage stress
- Comfortable working with targets
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- Strong problem-solving skills.
- Passion for social enterprise, development of people and environment benefits.
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