Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production
Job Purpose
The job holder is responsible for the Operational functions and compliance to standards for; Mainframe operations, Open systems operations and Wintel operations. The jobholder is managing the resolution of Incidents raised against Infrastructure and Operating Systems, Systems monitoring tools, preventative maintenance, data backup and restore, capacity and access management and Deployment, including planning and control, installations, hardware and software upgrades, modifications and enhancements and end-of-life replacements.
Key Responsibilities/Accountabilities
Deployment, including infrastructure- deployment planning and control, installations, hardware and software lifecycle management (upgrades (including capacity), modifications and enhancements and end-of-life replacements)
• Plan and oversee the successful rollout of new IT services or changes to existing IT services
• Design and implement efficient procedures for the distribution and installation of changes to IT services
• Ensure that hardware and software being changed is traceable, secure and that only correct, authorized and tested versions are installed
• Communicate and manage expectations of the Customer during the planning and rollout of new or changes to existing IT services
• Agree the exact content and schedule of deployment through liaison with Change management
• Implement changes to IT services into the operational environment using the controlling processes of Configuration management and Change Management
Element Monitoring
• Set up and maintain the mechanisms for detecting meaningful events.
• Detect events and incidents that may impact business operations.
• Respond to alerts that may impact business operations.
Develop and manage a preventive maintenance routine
• Maintain maintenance schedule
• Ensure scheduled and non – scheduled maintenance is performed and reported
Manage Patch deployment
• Manage the generic application of identified patches across all technical platforms as per identified vulnerabilities and vendor notifications.
Preferred Qualification and Experience
First Degree in IT/ Computer Science
ITIL Foundation, CompTIA A+ certification, Microsoft Certified Professional (MCP) certification, Microsoft Certified Systems Administrator (MCSA) certification, Microsoft Certified Solutions Expert (MCSE) certification, VMware Certified Professional (VCP), IBM Websphere, IBM System p, IBM Storage, Predictive Analytics Modeler, ITIl
Atleast 5 years experience in similar role.
Knowledge/Technical Skills/Expertise
Generating Ideas: The greater the number of alternative ideas or solutions generated, the greater the probability of finding a good solution. This competency is about how fluent an individual is at generating ideas, the number of ideas they generate and how confident they are in their ability to generate unusual ideas or favour radical solutions. This is further enhanced by the extent to which an individual enjoys the creative process.
Making Decisions: This competency is about the pace at which individuals are prepared to make decisions, as well as their willingness to take responsibility for their decisions when under pressure. It also deals with the extent to which individuals are definite about their views and opinions.
Resolving Conflict: This competency is about effectively dealing with disagreements and conflict in the workplace. In order to demonstrate being competent at resolving conflicts in the workplace, individuals are expected to demonstrate that they are able to effectively handle angry individuals and emotionally charged situations.
Team Working: This competency is about working well in a team. In order to develop this competency, individuals are encouraged to acknowledge the views and contributions of others, and to involve others in decision-making.
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