Transactional Products & Services; This team is constantly working to extend our service capability and product range, consolidating our operations in established markets while expanding and extending in emerging markets. We divide our core capabilities into three product groups – Investor Services, Transactional Banking and International Trade Services.
Job Purpose
To define and execute the Investor Services product strategy in consultation with broader relevant stakeholders. This will include:
Documenting the strategy for all IS products, determining overall priorities and monitoring progress
Managing existing products within required risk and regulatory parameters and in terms of internal product governance standards
Continuous review of existing product capability in terms of external client and overall market requirements as well as relevant internal drivers
Delivery of new and/or enhanced product capability for the IS business and value chain linkages to the Universal Financial Services Organisation
Enhancing the profitability by ensuring pricing strategy and process for IS products
Participate as a key member of the Transaction Banking client teams and country TPS management teams
Key Responsibilities/Accountabilities
Drive Strategy, Business performance and Client franchise growth
Develop and implement a 3-5 year strategic roadmap for the IS Product Management business in the region, which includes revenue pools, competitor’s analysis, client segments, and product development.
Drive product leadership through people & innovation (including Digital).
Create an agenda that drives productivity, service, efficiency and performance through the end to end product.
Drive high growth in revenue earned from IS through (not limited) to new product capabilities/enhancements, marketing plans, pricing, funds transfer pricing management, commercialization and improving end-to-end processing
Ensure successful commercialization of existing and new IS capabilities.
Creation and maintenance of IS product collateral
Establish the capacity to be fit for purpose.
Defining and implementing the pricing strategy of IS product, defining the pricing structures applicable, setting of pricing; pricing reviews; managing concessions and mitigating revenue leakage.
Manage Investor Services business risk
Evolve the Investor services product framework in accordance with investor services product governance standards
Monitor performance and country execution of the framework ensuring adequate / relevant feedback to the regional / country Head of Investor Services
Responsible for ensuring that the risk parameters of IS products are within acceptable levels and that the risk associated with the product is managed appropriately.
Good oversight on operational risk with no adverse audit or pre-audit reports.
Ensure that all IS products are compliant with the relevant regulations in the markets and policies of the bank
Efficient allocation of resources for the Investor Services function
Provide input to Investor Services product and channel investment requirements to tailor and achieve optimal revenue-risk-capital-cost outcomes across the function specifically as it relates to franchise client needs;
Responsible for developing new products; enhancing existing products to mitigate risk, maximize efficiency, minimize cost and meet all client, market, regulatory requirements
In line with strategic intent, obtain investment by identifying opportunities and developing the business case, that will deliver attractive ROI for Standard Bank
Own and sponsor significant enhancements to the IS product and channel capabilities
Key Activities (what and how) Adopt a client experience value chain and deliver outcomes for Investor Services
Establish a strategy that drives a customer-centric view into IS with activities including but not limited to focus groups, customer surveys and Competitor Analysis
Proactively drive the end to end product execution value chain to achieve enhanced client experience across the product set;
Drive Investor services value chain process enhancements and efficiencies
Engage and influence key stakeholders to ensure alignment across the product execution stack that delivers client experience
Provide product support in responding to RFP, RFIs and DDQs and Due diligence visits
Drive competitive position of the Investor Service business
Ensure that best-practices are applied within the country for investor services products (including risk best practice)
Responsible for analysing existing products, industry and regulatory changes/developments, new product/market needs and competitor coverage and capability;
Provide an intimate understanding of the competitive environment for Client IS requirements (customer needs and behaviour, competitor offerings etc) and to respond to the consequent opportunities or threats in that product or overall business. This covers local domain and outbound requirements
Thought Leadership – External Focus and building Industry credibility
Representing Investor Services in relevant market and regulatory forums to provide Standard Bank’s position as a leading provider and advocate for the client.
Coordinate information owners and be accountable in the market to deliver market information that is relevant, accurate and timely to clients (Market Information Group Standards Management)
Leadership at industry forums, speaking at industry forums/events and writing of papers/articles on IS related matters that illustrate thought leadership on the subject matter
Preferred Qualification and Experience
Degree in Finance and Accounting / Business Commerce
5-7 Years Investor Services/Custody Experience
5-7 years Investor Services Product Management Experience
Knowledge/Technical Skills/Expertise
Previously experience working in either investor services, stock broking, asset management
Previously experience working across various operations functions including investors services Client services/ operations
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