Kenya Institute of Supplies Management is a national body for professionals in the practice of procurement and supplies management in Kenya. The Institute draws its mandate from the “Supplies Practitioners Management Act No.17 of 2007.” This Act provides the legal framework within which the Institute is established and operates as a corporate body promoting learning, development of best practices, and application of the same to the practice of procurement and supply chain management.
REF NO. KISEB/01/2021.
Perform a wide range of customer service oriented activities.
Duties and Responsibilities
- Attend promptly to all incoming calls and notify the relevant parties
- Attending to incoming and outgoing mails and recording them chronologically
- Attend promptly to all clients and business associates coming to the offices and ensure that they are treated in a welcoming and friendly manner
- General office management including filing both soft and hard copy documents, maintenance of organization files
- Assisting in preparation of marketing events
- Provide product information to assist customers in making a decision about the products
- Escalate unresolved complaints to relevant parties
- Follow ups with customers
- Ensure the office is neat and clean working closely with the Exam Office Assistant
- Undertake other tasks or assignments within the area of competence as directed by the supervisor.
Qualifications and Experience
- Diploma in Public Relations or related disciplines
- A minimum of one- year experience in customer care position
Key Competencies
- Charisma and enthusiasm
- Empathy and adaptability
- Excellent communication and presentation skills
- Active listening skills
- Self-control, patience and flexibility
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