Kenya Civil Aviation Authority (KCAA) was established on 24th October 2002 by the Civil Aviation (Amendment) Act, 2002 with the primary functions towards; Regulation and oversight of Aviation Safety & Security; Economic regulation of Air Services and development of Civil Aviation; Provision of Air Navigation Services, and Training of Aviation personnel KCAA; as guided by the provisions of the convention on international civil aviation, related ICAO Standards and Recommended Practices (SARPs), the Kenya Civil Aviation Act, 2013 and the civil aviation regulations.
REF: EASA/ADM/12/21 – (1 POST)
Department: Administration
Reports To: Assistant Registrar, Administration
Job Purpose
To ensure timely provision of hostel facilities to the EASA hostel users
Scope of work / duties / responsibilities
- Overseeing daily operations of the Hostel in keeping with the EASA’s business strategy to ensure that the school maximizes profits from the hostel.
- Ensuring that the hostel facilities are clean, well maintained and attractive to clients;
- Assisting with general conference preparation, which includes preparation of rooms, inspecting residence halls, preparation of information packets and
- inventory conference supplies and keys;
- Liaising with relevant departments such as procurement, ICT for provision of services to the hostel clients;
- Performing daily customer service operations such as handling guest check-in and check-out, explaining procedures, giving directions, and reporting specific needs/concerns of guests;
- Maintaining proper records of the hostel clients in line with the best industry practices;
- Monitoring the client experience, obtaining feedback and taking corrective action
- Coordinating water production and laundry services.
- Performing any other duties as may be assigned by the Assistant Registrar, Administration.
Requirements
Qualifications
- A bachelor’s degree in Hospitality Management or equivalent qualifications from a recognized institution.
- Training in supervisory skills.
- Valid certificate of Health for food handlers
- Certificate in food safety/HACCP from a recognized institution.
- A member of Hostel Professionals Kenya (AHPK) or related professional bodies.
Experience
- At least four (4) years working experience in hospitality services, two (2) of which must be at a supervisory level in housekeeping.
Knowledge and skills
- People and self-management skills
- Be helpful, friendly, and willing to assist conference guests in any way possible.
- Supervisory skills
- Good organizational and report writing skills.
- Good interpersonal and communication skills.
- Proficiency in computer operations.
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