About Sanergy
Sanergy is an award-winning social venture based in Nairobi, Kenya. We undertake three exciting lines of work:
We provide safe, sustainable sanitation services to residents living in urban informal settlements of Nairobi and Kisumu using end-to-end non-sewered sanitation solutions. Watch here!
We implement a circular economy model to sustainably manage sanitation and organic waste generated in cities. Using technologies developed in-house, we upcycle the waste into insect-based protein for animal feed, organic fertilizer, and biomass fuel. We operate the largest organics recycling plant in East Africa. Watch here!
We partner with cities to develop and deliver safe sanitation and waste management for urban residents. Using a systematic methodology, we match cities’ sanitation and waste management needs with technology and service delivery models, and then offer clear guidance on the steps that governments, funders, service providers and technology developers can take to develop and implement integrated service delivery systems.
Operational since 2011, Sanergy serves over 140,000 urban residents with safe sanitation services every day. Sanergy collects and treats over 12,000T of waste per year, and successfully sells its agricultural end-products to farmers in over 20 counties in Kenya, who see improved yields and increased incomes. At the same time, we have built a team of over 400 employees from diverse backgrounds who solve diverse problems, but all embody the drive, creativity, teamwork, and passion that make us achieve our goals. For our work, we have been recognized by the Gates Foundation as one of the 2030 Sustainable Development Goals accelerator; by Fast Company as one of the 10 most innovative companies in the world doing social good and one of the 10 best companies in Africa, and the Food Planet Prize for our innovative circular economy approach.
About the role
The IT Assistant – Kisumu will provide Frontline ICT support services for the company and to assist in the continued reliability and enhancement of the Company’s ICT Systems across all functional areas.
Duties and Responsibilities
Provide Frontline ICT support services for the company.
- First person of contact to ICT, answers the ICT support channels, recording and dealing with requests and informing users of the proposed steps for resolution of fault.
- Setting up and maintaining user accounts and associated user rights management.
- Monitors the Helpdesk system for new requests and acts upon or assigns requests as necessary
- Liaises with vendors to uphold Service Level Agreements (SLAs)..
Provide support in the use of and troubleshoot problems with the Company’s ICT Systems.
- Diagnoses and resolves end-user network or local hardware problems, e-mail, internet, and general access problems.
- Perform basic troubleshooting of ICT problems using PC remote control services or a site visit.
Manage the issuing of ICT assets
- Handover and record the issue of loan IT equipment including Mobile Phones, projectors, Laptops and any other IT consumables.
Assist in the continued reliability and enhancement of the Company’s ICT Systems.
- Coordinate and perform proactive maintenance including the routine checks of IT assets to ensure normal operation.
Work as part of a team to deliver large ICT projects.
Qualifications
- Diploma in IT Systems support or equivalent certification
- E-literate and competent in Microsoft Office: MS Word: A good working knowledge of producing documents and emails.
- Good understanding of using and configuring Microsoft Windows 7/8/10 OS.
- Good understanding of computer hardware and networking.
Job Location
Kisumu
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The post IT Assistant at Sanergy is republished from Jobs – Jobs in Kenya – http://jobwebkenya.com/
